Job Description
Location: Windsor, UK
Salary: Up to £35k per annum
Job Type: Fulltime, Permanent
Company overview
En Route International operates globally as part of dnata, one of the world’s largest combined air services providers. With offices in the UK, USA, Australia and UAE, En Route supplies premium baked goods, meals and snacks to the travel industry. We focus on partnering with world-class manufacturers, customising products and packaging to suit individual customer needs while managing a complex supply chain with the highest levels of precision.
Job purpose
To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.
Key responsibilities
1. Process and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times
2. Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand
3. Frequently liaise with customers, responding to their queries, resolving delivery...