The following are the core responsibilities of the care coordinator. There may on occasion be a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. * Personalised care navigation for patients contacting to support access to care *Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition. This may mean contacting patients who have requested an appointment to advise of the most appropriate service for their issue.
* Review requests for appointments and contact patients to request more information if required to support triage of appointment requests. *Process patient requests for appointments and book appointments ensuring the patient remains informed. Booking appointments and keeping the patient informed. *Manage day to day allocation changes owing to absence or changes where applicable.
This is currently via askmyGP and the care coordinator would update daily allocations due to home visits or changes in the rota on the day. *Resolving any issues in relation to workstreams and ensuring both patient and practice are kept informed of progress *Co-ordinating long-term condition annual reviews in conjunction with the medicines management team, for more vulnerable groups, ensuring a personalised care approach. *Raise awareness of health promotion and NHS health checks in practice and support national screening programmes such as cervical screening and childhood immunisations. * Bringing together patients identified care and support needs, including any reasonable adjustments and exploring their options to combine these into a single personalised care and support plan (PCSP), in line with PCSP best practice.
Ensuring this is accurately coded to the health care record and reasonable adjustments are readily available to the wider team. * Raising awareness of shared decision-making and decision support tools and assist peopled to be more prepared to have a shared decision-making conversation. * Ensuring that people have good quality information to help them make choices about their care. * Assisting people to access self-management education courses, peer support, interventions & services, including NHS digital platforms, eg NHS App, that support their health and well-being.
* Supporting residents in care homes/LD homes ensuring personalized care is delivered through collaborative working between health, social care, voluntary, community and care home partners. *Have a good understanding of the electronic referral system and support the practice and the patient with referral queries. Liaising with colleagues regarding patient referrals and any follow up needed. Keeping patients informed of progress and answering their queries.
* Timely input of data into the patients healthcare records as necessary.