Job Description
Admin Officer Animal Welfare - Ballymena - Mid East Antrim Borough Council Do you have experience in caring for animals and interested in entering the public sector? Apply now to express interest in this role! Responsible for the provision of a wide range of professional administration support services to staff working within the remit of the Animal Welfare Service and the wider Public Protection, Health and Wellbeing team. About the role:
1. £15.31 per hour
2. Monday to Friday
3. 37 hours per week
4. Temporary post initially until 31/03/26 with possible extension
Duties:
5. Provide a comprehensive and confidential administration service to the Animal Welfare Service and across all functions within Public Protection, Health and Wellbeing Department (namely Environmental Health incorporating, Business Continuity and Emergency Planning).
6. Respond to telephone calls, emails and other enquiries from the public, external agencies, other council officers, Elected Members etc. Prioritise and allocate animal welfare cases based on prioritisation guidelines. Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or where appropriate to the relevant officer.
7. Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department’s database and providing status reports to the appropriate officer as required.
8. Assist in the preparation of marketing materials and publications for the service, and in updating Council’s website as appropriate
9. Effectively operate manual and computerised information systems across all functions within Public Protection, Health and Wellbeing Department. This will include inputting and uploading of information, accessing for enquiries and production of reports.
10. Support case management progression through creation and maintainance of confidential investigation files and records and provide audiotyping support in respect of PACE tape-recorded interviews. Prepare costings (veterinary, animal care etc.) in support of legal proceedings
11. Organise and attend internal and external multi-agency meetings to take minutes and produce reports or other follow up action.
Criteria:
12. Have a minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy
13. Be able to demonstrate, by providing personal and specific examples, that they have at least one year’s (three year’s if criterion 1 qualification is not met) administrative experience in a busy office environment to include
Effective use of computerised information management systems;
14. Be able to demonstrate, by providing personal and specific examples, that they have at least one year’s (three year’s if criterion 1 qualification is not met) administrative experience in a busy office environment to include:
Working as part of a team to deliver frontline customer service to members of the public and/or external organisations;
15. Be able to demonstrate, by providing personal and specific examples, that they have at least one year’s (three year’s if criterion 1 qualification is not met) administrative experience in a busy office environment to include:
The ability to deal efficiently with large volumes of work and prioritise competing demands
16. Competent in the use of Microsoft Office Applications including Word, Excel, Powerpoint and Outlook.
17. Successful candidates will be required to work 37 hours week, Monday to Friday (9am-5pm) and be required to participate in an out of hours call handling rota. The out of hour’s service operates 9am to 5pm on weekends and on bank holidays
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.