An opportunity to support the Debt Control Team with a 12-month project; Cleansing the aged debt ledger across a number of UK practices as part of a systems migration, as well as assisting with business as usual credit control tasks What you will be doing Joining our Central Finance Team on a 12-Month fixed-term contract, you will be able to: Represent a number of practices, at their request, ensuring the debt collection process is adhered to Follow the practice terms, conditions and timelines (which may differ depending on the practice Liaise with Clinical Directors, Practice Managers and BDD’s to agree any escalations Escalate files for legal action (via our preferred third-party debt collectors) Complete account reconciliation and allocations on the practice management system Answer Credit Control phone enquiries Monitor Credit Control inboxes Complete month end and Ad-hoc reporting Follow the write off process Support the Debt Control Manager and the business towards the achievement of the Group’s strategy, goals and objectives Follow FCA guidance (non-regulated business) Undertake visits to VetPartners sites where necessary (Driving licence required, valid for the UK) To support the Debt Control Team with any other duties as and when required What we are looking for Experience of working in credit control is preferred Must be able to learn new systems quickly, as well as being able to export reports and download them into Excel; strong Excel skills will be key to the post Educated to GCSE level including English and Maths (A-C / grade 4 or above) Excellent communication/interpersonal skills Good customer service Excellent organisation skills and ability to multi-task Outstanding accuracy and attention to detail Professional and approachable Able to work independently using own initiative, perform effectively under pressure, and work confidently under instruction and guidance Knowledge of Microsoft Office packages, Team and Zoom Why join us Be part of VetPartners’ supportive central finance team. Work with a values-led organisation where people, animals and practices come first. Opportunity to influence good debt control practice across a large UK and Ireland group. Collaborative culture with approachable leaders and trusted colleagues. Flexibility and inclusion We are committed to creating an inclusive workplace where everyone feels respected and supported. We welcome applications from people of all backgrounds and circumstances. If you need any adjustments during the application or interview process, please let us know and we will be happy to help. How to apply If this, 12 Month interim, role sounds like a good fit for your skills and experience, we would love to hear from you. Please apply through the link - (Please Apply Directly - No Agency Submissions) Working in collaboration with our practices, we care for people, their pets and our profession. Established in November 2015, our group includes small animal, equine and farm animal practices. We have c.8000 employees working in almost 500 sites across the UK, and more practices in further European countries, supported by our Central Support office in York, and collaborating to provide excellent service. REF-227 687