Overview
The Northwest Air Ambulance Charity (NWAA) provides enhanced pre-hospital care needed to make a life changing difference. We provide emergency medical treatment when time is critical. The organisation continuously develops our service to change and save lives.
Job title: Retail Assistant
Department: Retail
Reporting to: Shop Manager
Working hours: 35 hours per week, Monday to Sunday
Salary: £22,993 per annum
Responsibilities
* Assist the manager to deliver sales/profit targets and exceed customer expectations by giving the highest quality of service and promoting sales.
* Ensure maximum stock availability by efficiently sorting delivery and collections of stock in store.
* Assist with pricing of items to ensure profit maximization.
* Promote Gift Aid to maximise contributions from donations.
* Work alongside volunteers, acting as a role model to ensure standards of quality are met.
* Prepare and complete shop administration including cash handling and banking, adhering to charity Policies and Procedures.
* Provide excellent customer service and donor experience to attract new supporters.
* Maintain high standards of cleanliness, display and merchandising.
* Ensure the health and safety of colleagues and customers.
* Establish quality standards and consumer safety, ensuring continuity.
* Support the Shop Manager in day-to-day shop operations in their absence, including opening/closing and cash handling.
Person Specification
Experience
* Previously worked on an EPOS system
* Experience of working with volunteers
* Knowledge of Gift Aid procedures
* Knowledge of Health & Safety
Skills
* Good numeracy and literacy
* IT literate
* Cash handling experience
* Effective communication across a multi-site organisation
* Strong organisational skills
* Pro-active team member
Personal Attributes / Abilities
* Ability to manage time with conflicting priorities
* Open, adaptable, honest and reliable
* Flexible approach to meet the demands of the Charity
* Enthusiastic and motivated to deliver excellent service
* Ability to stand/walk during working hours
* Ability to lift and move heavy items including furniture
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