Job Description
As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You will be responsible for sales from A to Z (from reception to collection/leave‑taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non‑sales tasks needed to keep the store running smoothly.
* Advising customers to meet 100% of their expectations
* Embodying and communicating the brand's history, values and commitments
* Make personalised suggestions for products and services with the right technical arguments according to the needs identified
* Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction
* Generate turnover to develop the profitability of the sales outlet
* Support the sale from A to Z and transform it
* Know the procedures for checkouts, refunds, returns, etc.
* Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
* Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
* Carry out non‑sales tasks to ensure a premium in‑store experience
* Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
* Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)
Qualifications
* Curious
* Self‑motivated
* Sensitive to CSR / affinity with the Petit Bateau brand and its values
* At ease with digital tools
* Dynamic and versatile
You enjoy
* Working as part of a team and playing an active role in building and strengthening a cohesive group
* Developing and maintaining respectful and lasting quality relationships with customers
* Analysing results and proposing action plans
* Leading a team
* Working in a multi‑tasking environment
This position is open to people with disabilities.
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