About the Role
We are seeking an experienced and motivated Property Operations Manager to lead the operational performance of multiple accommodation assets across the South East, including Cambridge, Brighton, Southampton, London, and surrounding areas. The role involves leading site management teams, driving operational excellence, maximising occupancy and revenue, and ensuring compliance with statutory and contractual obligations.The role involves leading site management teams, driving operational excellence, maximising occupancy and revenue, and ensuring compliance with statutory and contractual obligations.
Key Responsibilities
Operations
Lead and manage scheme management teams, ensuring adherence to operational and financial processes.
Deliver an exceptional experience by continuously improving service standards.
Collaborate with external teams to maintain high-quality physical environments.
Oversee summer turnaround, move-in planning, and mobilisation of new properties.
Manage refurbishment or improvement works in partnership with facilities teams.
Monitor contracts, leases, and agreements for compliance.
Maximise short stay and summer business opportunities.
Support environmental, social, and governance initiatives. Coaching & Collaboration
Hold regular one-to-ones with managers, setting objectives and KPIs.
Foster a culture of continuous improvement, coaching, and professional development.
Recruit, induct, and support new management staff.
Oversee recruitment for senior scheme-level roles.
Support HR matters escalated beyond scheme level. Marketing & Sales
Achieve and maintain maximum occupancy across academic cycles.
Build strong relationships with local opportunities and key stakeholders.
Monitor competitor activity within the region.
Work with property and marketing teams to enhance the resident experience.
Drive local content creation for social media to support central campaigns. Financial Management
Lead the creation of annual budgets from the ground up.
Monitor expenditure, manage capital investment, and ensure efficient procurement.
Produce investor and stakeholder reports as required.
Oversee debt management across all schemes within the region. Compliance & Safety
Ensure compliance with statutory facilities and building safety regulations.
Work with facilities teams to maintain safe, compliant, and well-managed properties.
Monitor and report on health and safety performance.
Ensure compliance with GDPR and ANUK requirements.
Liaise with regulatory authorities when required.
Candidate Profile
Experience & Skills
A degree-level qualification in a relevant field (desirable).
Minimum 5 years’ proven experience managing operational aspects of multi-site assets.
Hospitality management experience (advantageous).
Strong communication and relationship-building skills.
Highly organised with the ability to multi-task in a fast-paced environment.
Strong leadership and coaching skills with a focus on performance management.
Flexible and willing to travel within the South East region.
Benefits Package
33 Days of Annual Leave
Life Insurance (4x Salary)
Discretionary Bonus Scheme
Health and Wellbeing Initiatives
Virtual GP Access
Health Cash Plan/ Private Medical Insurance
Company Paid Sick Leave
Enhanced Maternity/Paternity Pay
Maternity Wardrobe Support
A Gift at the Birth of Your Baby
Entire Day Off for Your Child’s First Day at School
Me Day
Access to Deals & Discounts
Career Celebration Awards