We’re on the lookout for a committed Customer Service Advisor to join our client located in Maidstone.
Working Hours: Monday to Friday
Employment Type: Temporary to Permanent
Salary: £26,000 per annum
Location: Maidstone area
Main Duties:
1. Handle customer orders and payments accurately via phone, email, and online channels
2. Make scheduled outbound calls to encourage repeat orders
3. Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints
4. Monitor and respond to daily emails and voicemails promptly
5. Provide initial troubleshooting for technical queries, escalating to first-line support when necessary
6. Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional Technician
Ideal Candidate Profile:
7. Background in customer service and/or sales
8. Team player with a collaborative mindset, focused on meeting service targets
9. Skilled in complaint handling and issue resolution
10. Solution-oriented with a knack for identifying root causes and long-term fixes
11. Strong written and verbal communication abilities
12. Capable of managing workload and achieving personal objectives
13. Driven, resilient, and passionate about delivering excellent service
14. Open to change, with a flexible and positive approach
15. Curious and hands-on, eager to grow and develop professionally