Job Description
Get To Know Us:
SS&C is leading the way. We continue to look for today's and tomorrow’s brightest talent, those who embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few.
Site Reliability Manager
Locations: London, Surbiton, Essex | Hybrid
The Opportunity
We are seeking a highly motivated and experienced Site Reliability Engineering (SRE) Manager to lead a team of SREs responsible for the reliability, scalability, and performance of our production systems. This role is pivotal in bridging the gap between development and operations, ensuring our systems are robust, automated, and continuously improving. You will be supporting our Next Gen Cloud Native Intelligent Automation business, which enables us to deliver RPA and cloud RPA capabilities.
What You Will Get To Do:
Team Leadership & Development
* Lead, mentor, and grow a high-performing team of SREs.
* Foster a culture of ownership, continuous learning, and operational excellence.
* Drive career development and performance management for team members.
Reliability & Performance
* Own the availability, latency, performance, and capacity of critical services.
* Define and monitor SLAs, SLOs, and SLIs to ensure service reliability.
* Lead incident response and postmortem processes, driving root cause analysis and long-term fixes.
Automation & Tooling
* Champion automation to reduce toil and improve system reliability.
* Oversee the development and maintenance of internal observability, tools and platforms.
* Collaborate with engineering and DevOps teams to embed reliability into the software development lifecycle.
Collaboration & Strategy
* Partner with product, engineering, DevOps and Customer Support teams to align on priorities and roadmaps.
* Contribute to the strategic direction of infrastructure and reliability initiatives.
* Advocate for best practices in observability, CI/CD, and infrastructure as code.
What You Will Bring:
* Proven experience managing or leading SRE, DevOps, or infrastructure teams.
* Strong background in systems engineering, cloud platforms (AWS, Azure), and container orchestration (Kubernetes).
* Proficiency in monitoring, alerting, and incident management tools (Prometheus, Grafana, PagerDuty).
* Solid understanding of networking, distributed systems, and performance tuning.
* Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications
* Experience in a high-scale, high-availability SaaS environment.
* Familiarity with security and compliance in cloud-native environments.
Why You Will Love It Here!
* Flexibility: Hybrid Work Model
* Your Future: Professional Development Reimbursement, including access to SS&C University
* Work/Life Balance: Competitive holiday scheme
* Your Wellbeing: Competitive benefits designed to support the well-being of our staff
* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
* Training: Hands-On, Team-Customised throughout your career
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.