Business Unit: Unsecured Lending Salary range: £39,200 - £49,000 per annum red-hot benefits Location: UK Hybrid - Chester once a Qtr and local hub once a month. Contract type : Permanent Our Team This is an exciting time to join a newly established Business Control & Strategic Services function within Unsecured Lending, focused on driving robust governance, operational resilience, and strategic oversight. As part of a high-impact team partnering closely with Fraud Strategy, you’ll help shape the future of control and resilience across the business. What you’ll be doing Supporting the Operational Resilience Manager with Executing the Group’s Operational Resilience Framework by maintaining up-to-date documentation and reporting for all Important Business Services (IBS), including mapping dependencies across people, processes, technology, data, facilities, and third parties. Support contract negotiations to ensure third-party operational resilience requirements are embedded from the outset. Collaborate with Partnership teams to ensure strategic partners have the necessary controls and documentation to support IBS delivery. Assist in planning, executing, and reporting on resilience testing activities, ensuring actions are tracked and followed up. Maintain and monitor logs of resilience risks and vulnerabilities, driving continuous improvement through action tracking. Track and report on impact tolerance performance, ensuring services meet resilience standards. Provide support to agile teams and working groups, helping to solve resilience challenges and address identified gaps. Develop clear, insightful dashboards and reports for governance and regulatory purposes, offering practical, risk-based recommendations. We need you to have Experience in resilience/ continuity/ resolution in a similar role, preferably in financial services, banking or other relevant industry. Experience in influencing, communicating, and collaborating with senior management and stakeholders. Ability to challenge, improve and apply operational resilience standards and strategies. Familiarity with Unsecured Lending products, product features and processes Experience of positively delivering change and transformation; strong self-driven delivery focus Efficient and organised with attention to detail and accuracy, particularly in management and prioritisation of workloads. Continuous improvement mindset to improve operational resilience activity across the Bank It’s a bonus if you have but not essential Experience working in or around IT development and delivery Understanding of Personal Banking processes, product set and commercial drivers Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.