Responsibilities
* Provide strong, trauma‑informed and proactive leadership within a complex supported living service.
* Support the delivery of high‑quality, person‑centred care through Positive Behaviour Support (PBS), ensuring that all care practices promote dignity, respect, independence and improved quality of life for the individuals supported.
* Deputise for the Service Manager in their absence, taking operational responsibility for staff leadership, rota planning, quality assurance, incident management, and ensuring regulatory compliance.
* Collaborate with the Service Manager to support the completion of audits, training compliance, data analysis, and service improvement initiatives.
* Co‑coach, mentor and upskill staff to deliver trauma‑informed support, ensuring consistent implementation of PBS strategies, high‑quality recording, and meaningful analysis of trends to shape effective support plans.
* Lead daily practice across shifts, providing proactive guidance, coaching and decision‑making.
* Manage rotas effectively to ensure safe staffing levels, skill mix and appropriate deployment of staff.
* Conduct return‑to‑work meetings, welfare checks and performance‑related conversations.
* Facilitate and lead supervisions, debriefs, reflective practice sessions and team huddles.
* Support the induction and ongoing development of staff, modelling trauma‑informed and PBS‑aligned approaches.
* Participate in on‑call duties as the service requires.
* Champion and embed a PBS framework across the service.
* Review and analyse data from systems including Nourish and incident reports.
* Work with the Service Manager and PBS practitioners on Behaviour Support Plan updates.
* Ensure documentation and risk assessments are accurate and up to date.
* Contribute to quality assurance and regulatory inspection readiness.
* Support safe medication practices including audits and stock checks.
* Ensure support is person‑centred, empowering, and promotes independence.
* Oversee personalised routines and meaningful activity plans.
* Support individuals with care needs, health tasks and community engagement.
* Maintain effective communication with families and professionals.
* Promote a culture of safety, transparency and safeguarding.
* Report and review incidents and concerns appropriately.
* Conduct environmental checks and health & safety tasks.
* Uphold dignity, rights and confidentiality at all times.
Experience and Qualifications
* Substantial experience working in adult residential or supported living services.
* Experience in Complex Care or similar services.
* Experience supporting individuals with complex needs, learning disabilities, autism, or physical health conditions is desirable.
* Experience in a Team Leader or similar role.
* Experience with behavioural support strategies (desirable).
* NVQ Level 3 Diploma in Health & Social Care (Adults) or equivalent.
* Ability to work collaboratively as part of a team and independently when required.
* Proven leadership skills and ability to support others effectively.
* Ability to remain calm and solution‑focused in challenging situations.
* Understanding of adult safeguarding, mental capacity, and person‑centred care principles.
* Strong understanding of PBS, trauma‑informed care and person‑centred practice.
Benefits
* 25 days plus bank holidays.
* Birthday off.
* Join the Active Learning Hub and benefit from a wide range of e‑learning and face‑to‑face training and development opportunities.
* Active Reward App giving discounts and savings on your weekly shop.
* Free 24‑hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice.
* A Nest Personal Pension account.
* Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians.
* We recognise outstanding Active Behaviours via the Active Awards programme.
* Enhanced Sick & Maternity Pay benefits.
* Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know.
* And, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
#J-18808-Ljbffr