Job Title: Welfare Administrator
Location: Bishop's Stortford
Salary: £30,000
Term: Fixed Term Contract (1 year)
Hours: 9am - 5pm Monday - Friday (Hybrid)
Make a Difference Every Day
We are looking for an experienced Welfare Administrator to join a small, dedicated team supporting individuals and families who are experiencing financial hardship, illness, or other life challenges. This is an opportunity to use your knowledge of the UK benefits system to provide vital assistance to people in need, ensuring they receive the right support at the right time.
About the Role
As a Welfare Administrator, you will manage a caseload of households receiving regular financial grants. Your primary responsibility will be to ensure beneficiaries complete annual reviews so their support can continue.
You will also:
- Keep up to date with State Benefits legislation (retirement and working age) to provide accurate advice.
- Maintain accurate records of grants and beneficiary information.
- Assist with preparing grant reports and presenting casework to a Welfare Committee.
- Build positive relationships with volunteers, external agencies, and beneficiaries.
- Support wider team activities, including one-off grant requests, administrative tasks, and volunteer communications.
About you
You will have previous experience working with the UK benefits system and be confident advising on available statutory support.
Essential skills and qualities include:
- Excellent attention to detail and record-keeping.
- Strong planning, organisation, and problem-solving abilities.
- Empathy, warmth, and integrity when supporting people facing difficult circumstances.
- Ability to assess individual needs and think critically.
- Good understanding of Microsoft 365 and ideally experience using CRM databases.
Experience within a charity or welfare support environment is desirable but not essential.
What We Offer
Hybrid working - 2-3 days in the office each week.
25 days' holiday plus bank holidays, plus 3 extra days off between Christmas and New Year.
Voluntary, contributory pension scheme (after 3-month probation).
Access to a workplace health and wellbeing programme. Please apply on line or call (phone number removed) for more information.
This vacancy is being advertised by RecruitAbility Ltd. The services advertised by RecruitAbility Ltd are those of an Employment Agency