About Us We're working with one of the UK's largest providers of contract payroll solutions, helping contractors, freelancers, and businesses manage their finances with ease. Their mission is to provide exceptional service and tailored financial solutions, ensuring our clients get the support they need to succeed. With a strong reputation for compliance and innovation, we are committed to making financial management simple and stress-free..
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
About the Role As a Customer Experience Consultant, your role is to ensure that every customer gets the most out of our services. You will be responsible for engaging with existing customers via outbound calls, analysing their current circumstances, and identifying additional services that could benefit them.
This is a proactive, sales-driven role, where you will cold-call existing customers who may not be expecting your call, introduce them to additional services, and explain their benefits clearly and persuasively. Your goal will be to upsell relevant products, ensuring a smooth, one-call resolution wherever possible. Alongside this, youll manage your own pipeline, update internal databases, and collaborate with various teams across the business.
The ideal candidate Ability to communicate information in a clear and articulate manner to customers and colleagues, both orally and in writing Ability to think on your feet Experience of working in a fast-paced environment Experience working towards KPIs Ability to build good rapport with customers A strong work ethic and a positive attitude Strong organisation skills including the ability to manage a pipeline Punctuality and reliability Ability to take responsibility and use initiative Efficient organisation and multi-tasking skills, with attention to detail and accuracy Ability to work effectively in a team Flexibility and adaptability to change given work priorities.
What Youll Get in Return ?? £30,000 salary + Comission (OTE's of upto £15,000 per annum)
?? MondayFriday, 9am6pm
?? Regular social events and monthly rewards
?? Birthday day off + 23 days holiday (rising with service)
????? Cycle to Work scheme & casual dress policy
?? Study leave and professional qualification support
?? Long service awards & enhanced parental benefits
?? Free fruit, refreshments & flu jabs
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