Housing Systems Administrator
Salary: £21,460.08 per annum (FTE £26,467.43 per annum)
Hours: 30 hours per week
Location: Ipswich/hybrid working
Work Pattern: To be agreed between Mon‑Fri
Ref: IP380
Do you have a keen eye for detail and enjoy using accurate data to make a difference? This role plays a key part in supporting Orwell's ambition to deliver clear, accurate and meaningful information across our Housing services. You will work collaboratively to provide high‑quality administration, reporting and analysis, while managing and maintaining housing‑related databases and records. You will also help ensure the accuracy and integrity of customer, charges and performance data.
What you'll be doing
* Communicate effectively with colleagues and customers, focusing on data, information services, utility management, rent and service charge information, reporting and statistical analysis.
* Support the collation and submission of regulatory data and statistical returns, ensuring accuracy and compliance, and respond to requests from local authorities, external agencies and partners.
* Assist with implementing accommodation charges in line with legislation, regulations, landlord responsibilities and Orwell's policies, including appropriate communication with residents.
* Support financial coding of service charge‑related and utility invoices, investigate queries, and record information to support annual rent and service charge reviews.
* Maintain and update housing management databases, supporting accurate customer, performance and service standards data across housing services.
* Assist in managing utility supplies, including procurement, contract management and invoice processing, and provide management information on utility consumption and expenditure.
Person specification
GCSE or equivalent including Maths and English Language
What can we offer you
* 22 days annual leave (pro rata) plus bank holidays.
* Buy/sell annual leave.
* Cashback Health plan.
* Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
* Access to Blue Light Card - membership fees apply.
* Wellbeing programme.
* Reward and recognition awards.
Orwell Housing Association is committed to safeguarding, safer employment practices and upholding the principles of empowerment.
Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
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