Company Description
Are you a driven, inspiring, and people-focused hospitality leader? Do you thrive in a fast-paced, guest-focused environment?
A job, a career or a calling - whatever brings you here, we have something for you! Joining as our Food & Beverage Assistant Service Manager is a chance to be part of something special, shape the future of our restaurant, and take on rewarding challenges that will help you grow both personally and professionally.
With 144 bedrooms, 3 meeting rooms, and our brand-new French Bistro Mirlot, we’re more than just a hotel, we’re a destination. Now, we’re looking for someone to bring their skills, personality, and drive to our growing Food & Beverage department.
Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Job Description
About the role
As our Food & Beverage Assistant Service Manager, you will support the Food & Beverage Service Manager in overseeing day-to-day operations across the restaurant, breakfast, bar, room service, and conference & events areas. You will play a key role in delivering exceptional guest experiences, supervising and developing the team, and ensuring all brand, quality, and safety standards are consistently met.
Bistro Mirlot is a cosy French restaurant located in the heart of Mercure London Bankside. Celebrated for its authentic French cuisine, warm atmosphere, and attention to detail, Bistro Mirlot offers guests a true taste of France in the heart of London. Our team takes pride in delivering an exceptional dining experience, combining classic dishes with a welcoming and relaxed environment.
As part of an exciting new project, we are also introducing a fresh concept for our bar, inspired by Discover Local. This new concept showcases local flavours, ingredients, and drinks, creating a unique and dynamic space for guests to enjoy. Together, Bistro Mirlot and the new Mercure Bankside bar project represent a fantastic opportunity to be part of something special, blending traditional French hospitality with a modern, local twist.
Responsibilities
Operational Duties:
* Support the F&B Service Manager in overseeing daily operations across restaurant, bar, breakfast, room service, and events
* Ensure smooth, high-quality service delivery and strong interdepartmental communication
* Monitor guest satisfaction and resolve service issues promptly and professionally
* Support stock control, cost management, and upselling initiatives
* Step into supervisory or Duty Manager responsibilities when required
Talent & Culture Responsibilities:
* Supervise, motivate, and coach team members to maintain brand and service standards
* Support onboarding, training, and daily team briefings
* Assist with rostering and payroll accuracy
* Promote a positive team culture, strong presentation standards, and performance accountability
Conference and Banqueting responsibilities:
* Support the delivery and setup of conferences, meetings, and special events
* Work closely with the Conference Coordinator and kitchen team to ensure seamless execution
* Ensure event spaces are fully prepared, service-ready, and meet brand standards
Qualifications
What we are looking for:
* A passion for hospitality and creating memorable guest experiences
* Previous supervisory experience within Food & Beverage operations
* Strong knowledge of restaurant, bar, and/or conference & events service standards
* Good understanding of stock control, cost management, and upselling techniques
* Sound knowledge of food hygiene, health & safety, and liquor licensing regulations
* Excellent communication and leadership skills with the ability to motivate a team
* A proactive, hands on approach with great attention to detail
Additional Information
What do you get from us?
As part of our team you can have:
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
* Salary: £16.25/hr + Service Charge
* The successful candidate must already have eligibility to work in the UK.
Information on the processing of your personal data: When you submit an application to ESSENDI UK HOTELS 1 LIMITED, trading as Essendi UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
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