An exciting opportunity has arisen for a Sales & Events Co-ordinator to join our office Based in Hayes Town.
In this role, you will be liaising with event planners, Bride and Grooms and Corporate clients to make sure they receive the best advice and service.
What we can offer you:
* An exceptional role within a fast growing, progressive company with opportunities to grow & develop, as well as to potentially work nationally.
* 20% discounts across our venues for you + 5 others
* Annual leave allowance – 28 including bank holidays. For every completed year of service, you will have your annual leave increased by one day (up to a maximum of 5). T&C's apply.
* Birthday day off work
* Online training courses available for free (WSET/ Health & Safety etc)
* Flexibility to progress within the business and move between all of our venues
* Close to local Transport (Bus, Tube, Overground)
What you will do:
* Be the ambassador of the brand: to have full knowledge of us as a brand.
* To respond to all enquiries in a willing and timely manner with up to date, accurate information about our service and price list.
* Preparing and sending detailed bespoke quotations, booking confirmations, invoices etc.
* Ensure that all event bookers return the signed terms and conditions, as soon as possible and ensure associated deposits & outstanding balances are paid on time
* Follow up on any outstanding reservations, obtaining confirmation or releasing the space
* Create event sheets, detailing all customer requirements & distribute to relevant departments
* To ensure clear communication between the event sales and F&B teams as well as effective communication to all other departments, briefing them of all aspects of customers' bookings and upcoming events and challenges
* Coordinate and order all special guest requirements with our preferred suppliers
* Ensure all events are organized and planned in time for deadlines and communicated appropriately
* Maintain a strong organizational presence across key events
* Undertake post-event follow-up calls to show client support, solicit, and address feedback and discover future booking opportunities
* 100% focus on achieving a successful event delivery, customer satisfaction and repeat business
Who you will be:
* A natural organiser, sales executive with strong administrative experience along with superb customer & service delivery skills
* Previous experience working within attractions, entertainment or within the hospitality sector
* A real understanding of the operational delivery of events
* Experience working in a high volume and fast paced environment
* Excellent spoken and written English
* Confidence and ability to engage with customers across all levels, in person and on the phone
* Experience using reservations, event management or a similar software (having previously used Colins or Resdiary would be a plus)
* Personal drive and ambition
* Enthusiastic, personable, enjoys social interaction and with a genuine drive to exceed the guest experience
Who we are:
Ann Events Hire is a one stop shop for everyone Wedding or Event, fast growing company. With future plans to grow globally. We are working towards perfection and making AEH a well known brand. Currently we are working towards growth and building a bigger team. We hope you will be part of that growth.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Benefits:
* Company events
* Company pension
* Employee discount
* On-site parking
* Work from home
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail sales: 1 year (preferred)
* Customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person
Job Type: Full-time
Pay: £24,420.00-£39,296.64 per year
Work Location: In person