Technical Support Engineer Location: Maidenhead, Berkshire Salary: £35,000 – £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: * Provide 2nd line support across a range of clients and systems * Troubleshoot network, server, desktop, and cloud-based issues * Support Windows Server, Active Directory, and Microsoft 365 environments * Assist with networking tasks (switching, routing, firewall configurations) * Configure and manage devices including Meraki, DrayTek, and Sophos firewalls * Perform on-site installations and support as required * Document issues, solutions, and changes in service systems * Deliver excellent customer service and represent the business professionally on-site Requirements: * 3 years in a technical support or network support role * Strong understanding of Windows Server 2012 and Windows 10 * Hands-on experience with Active Directory, Group Policy, Microsoft 365, and SharePoint Online * Good networking knowledge: DNS, routing, switching * Experience supporting users remotely and on-site * Excellent communication skills and a proactive, problem-solving mindset * Full UK driving licence