We are looking for an Asset Management Coordinator to support the Programme Manager in executing the Asset Management Strategy by coordinating team activities in stock condition assessments, programs, and building surveying. Strengthen the team's connection with customers, ensuring smooth communication channels for addressing program-related issues. Foster a culture of accountability within the team, promoting prompt issue ownership and resolution.
What you'll be doing
* Resolve administrative queries within the team's scope and manage overall team schedule, escalating issues to the Programme Manager when necessary.
* Track and monitor completion of management tasks to ensure successful delivery of the team's operating plan.
* Validate and analyse data captured from work conducted by internal and external companies and update data into core systems.
* Maintain accurate and up-to-date records on CHP’s systems including Keystone and Open Housing and provide reports and performance data as required.
* Collaborate with customers on inquiries and schedule appointments within agreed timeframes to uphold excellent service aligned with CHP's Service Standards.
What we are looking for
* Strong planning and organizational skills for coordinating processes and teams effectively.
* Experience in collating information from diverse sources and organizations and analysing data for reporting.
* Excellent communication skills, adept at both phone and face-to-face interactions.
* High level of computer literacy (including a good working knowledge of Microsoft Office packages particularly Excel).
* Demonstrated capacity to manage diverse workloads independently, delivering excellent and timely service while resolving issues innovatively.
Please note the office expectancy of this role is as follows: This role would be expected in the office full time initially for a period of training before adopting a hybrid working structure which is being in the office a minimum of 1 day a week and as and when required.
* The salary for this post will be £32,795 Per Annum.
* Location:
* Learning and development opportunities
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* Volunteering programme
* 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum.
* 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment.
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