Hyperion Partners are working with a well-respected London housing association to recruit an experienced Housing Officer for an immediate start. This is a fast-paced, front-line role supporting tenants and residents, ensuring tenancies are well-managed, communities are supported, and housing services are delivered to the highest standard.
If you’re an experienced Housing Officer looking for your next challenge, this is an opportunity to join a high-performing team on a temporary basis – with the flexibility and reward you need.
The Role
As a Housing Officer, you will:
* Manage a patch of properties, acting as the main point of contact for residents.
* Carry out estate inspections, tenancy audits, and home visits.
* Resolve tenancy issues including rent arrears, ASB (anti-social behaviour), and breaches of tenancy.
* Work closely with income, repairs, and support teams to deliver a joined-up service.
* Support vulnerable tenants, ensuring safeguarding concerns are identified and addressed.
* Enforce tenancy conditions through formal and informal action where required.
* Maintain accurate case records and update the housing management system.
About You
* Proven experience in a housing management or neighbourhood management role.
* Strong knowledge of tenancy law, ASB processes, and safeguarding.
* Confident in managing challenging situations and finding practical solutions.
* Excellent communication and negotiation skills.
* Able to manage a varied workload in a busy environment.
* Available for an immediate or short-notice start