£11.50 per hour plus monthly service charge, typically £2,400 annually
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
Key Responsibilities
We are currently looking for a Restaurant Host/Receptionist to assist and support the Restaurant Manager and Supervisors in ensuring that customers experience the highest level of service.
* Delivering the EightyEight Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines
* Be able to competently maintain the operation of the restaurant and bars during service
* Inspire and motivate your peers to deliver outstanding customer service
* Responsible for cash and stock security
* Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
* Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
* Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
* Communicate effectively all details of a guest reservation to the server staff
* Escalate any complaints to Management or supervisors
* Be confident to communicate with guests over the phone, conducting call backs and taking bookings
About You
* Go the extra mile for all guests, in providing them an enjoyable experience
* When time allows you should be able to enjoy chat with your guests and enjoy yourself
* Ensure a welcoming and atmospheric ambience
* Deal with or escalate guests complaints immediately and effectively
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually
* 31 days holiday increasing to 33 days with length of service
* Access to earnings before payday (Wagestream)
* Free parking
* Complimentary meals when on duty
* Discounted modern and spacious live-in accommodation
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
* Complimentary bespoke uniform and annual shoe allowance
* Free sight tests for those eligible
* Onsite Team Gym with professional induction
* Refer a Friend Scheme where you can earn up to £1000
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
* Grantley Academy to support your development
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