Job overview
This multifaceted role will co-ordinate and manage operational support across designated geographical areas. A key responsibility will be the efficient and effective delivery of operational services, acting as a single point of contact between front line operations and a range of service support departments. The role will entail the day to day management of activities, as well as future forecasting and planning, so contributing to ensure performance and service delivery are achieved and maintained. This role will have a direct impact on the Trust’s capacity to respond to patient care.
The Operational Services Support Manager will also be required to undertake the role of Tactical Commander across a wider geographic area. They will also have full line management responsibility for a team of A&E administration support staff, who in turn work to support business activity in the area. Collaboration and partnership working with colleagues from across the Trust will be paramount, along with building relationships across the designated area in order to maximise efficiency, cost improvements and overall performance. The need to prioritise workload will be paramount in order to achieve agreed objectives.
Main duties of the job
* Act as a single point of contact between frontline operations and support departments, including, but not limited to, fleet and logistics, security and risk, procurement and estates, to ensure efficiency and effectiveness of service provision.
* Full line management responsibility for locality A&E administration support team within the specific area.
* Undertake the role of a Tactical Commander in the event of a major, critical or untoward incident or other functional role as necessary.
* Coordinate day fleet requirements to ensure sufficient levels are available at locations across the area of responsibility.
* Coordinate the reporting and management of equipment faults so as to allow timely resolution.
* Work with Team Leaders and Area Operations Managers to ensure compliance with CQC standards for areas of responsibility.
* Ensure any recommendations/actions identified by audits are implemented in a timely manner.
* Compile and maintain an up to date local risk register for the area of responsibility.
* Responsible for the stock control of equipment, uniform and consumables at locations within their area of responsibility and escalating and resolving issues with the appropriate department.
* Accountable for the supplies budget of the area including monitoring of fuel spend.
* Ensure appropriate utilisation and efficiency of resources, identifying improvement initiatives where possible.
* Monitor performance and ensure achievement of key performance indicators in relation to cost and availability of resources.
* Provide cross cover for other Operational Services Support Managers across the Yorkshire and Humber region as and when required.
* Lead on the compliance and monitoring of Health, Safety and Security regulations.
Working for our organisation
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.
We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.
We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.
Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
Benefits
* Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* NHS Discounts including shops, restaurants, gyms etc.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Detailed job description and main responsibilities
* Act as a central point of contact for the coordination of investigations involving any aspect of estates and/or fleet.
* Work with emergency preparedness and special operations to ensure specialist vehicles are prepared and ready to deploy.
* Able to drive Trust vehicles requiring a C1 driving licence.
* Manage the service and delivery provided by other operational support functions.
* Adhere to Trust policies and procedures and where appropriate suggest service improvement and cost reduction strategies.
* Ensure contractors are able to work safely on site.
* Maintain own CPD and attend any necessary training and refreshers when required.
Person specification
* Effective communicator (both verbal and written).
* Competent IT skills, use of MS Office
* Able to prioritise tasks, and to manage conflicting demands on time and resources, to deliver objectives
* Good interpersonal skills and able to develop effective working relationships, and demonstrate professional credibility with colleagues
* Able to make critical decisions quickly and rationally based upon complex information and the need for action based upon options available
Qualifications / Knowledge
* Educated to Degree level or able to demonstrate the equivalent level of knowledge and experience
* Able to demonstrate additional in depth knowledge and experience in operations management e.g. fleet management, logistics, planning.
* Operational experience of working within A&E
* Experience in a leadership and management role
* Entitlement to drive in the UK including vehicles categorised as C1 and D1
Experience
* Able to demonstrate significant competence in the delivery of operational services and achievement of performance targets
Yorkshire Ambulance Service NHS Trust is committed to having a diverse and inclusive workforce which reflects the communities and patients we serve across the Yorkshire region. Our ambition is to work together to promote a more inclusive environment, which attracts candidates from all sections of the community and signals our commitment to embracing diversity and promoting inclusivity.
As an inclusive organisation we welcome applicants irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We particularly encourage applications from people who are underrepresented within our sector, including people with lived experienced from Black, Asian and minority ethnic backgrounds, people from the LGBT+ community, people with caring responsibilities and people with disabilities. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process, for applicants who meet the essential criteria for the job vacancy, and consideration of reasonable adjustments for people who have a disability under the “Disability Confident Scheme”.
Please note that the salary range stated in advertisements is calculated on a pro-rata basis if the vacancy is part-time. For zero-hours/bank worker positions, this is calculated on an hourly basis.
Please note that certain benefits may differ for zero hours (bank) workers, including annual leave entitlement which is calculated in line with Working Time Directive regulations.
Disclosure and Barring Service
Yorkshire Ambulance Service NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to a Disclosure & Barring Service check (DBS). Should this position be subject to a DBS check the cost will be recovered from your salary as a one-off payment. Currently the charges made by the Disclosure and Barring Service (incl. application fee) are £54.40 for an enhanced check and £26.40 for a standard check.
Our values underpin everything we do and how we do it; Kindness, Respect, Teamwork, Improvement.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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