The Solutions Manager plays a pivotal role in bridging Commercial and Technology/Operations. You will own the end-to-end orchestration of how solutions are conceived, specified, built, launched, and operated—not the commercial “what” nor the low-level technical “how,” but actively facilitating and driving the right outcomes. By applying Solution and Technology Lifecycles, you will ensure that the right solution blocks are delivered on time, to quality, operationally ready, and with market fit.
Key elements of the role include:
* Driving product vision and aligning technology strategy with business objectives.
* Acting as a technical evangelist, ensuring innovation from partners and vendors is incorporated.
* Guiding solutions through their lifecycle, from ideation and feasibility, through design/build, to post-launch optimisation.
* Supporting marketing, sales, and pre-sales teams with value translation and storytelling.
* Ensuring operational readiness and smooth handover into run teams, with measurable adoption and stability post-launch.
* This role reports to the CTO and works closely with Technical Architects, Engineering, Security, QA, Ops (NOC/SOC), Service Management, Finance, Legal, and PMO.
Ideal Candidate Characteristics
The ideal candidate will be:
* Visionary & innovative – able to see emerging technology trends and translate them into practical, customer-relevant solutions.
* Commercially aware – understands how technology choices impact revenue, margin, and customer value.
* Structured & disciplined – brings governance through stage gates, artefacts, and lifecycle management.
* Collaborative communicator – confident storyteller who can simplify complex technology for executives, sales, and customers.
* Data-driven decision-maker – uses evidence, testing, and performance metrics to validate solution roadmaps.
* Stakeholder-savvy – skilled at working across business, technical, and operational teams to align priorities and remove blockers.
Experience
* 7–12 years’ experience in telecoms, ICT, or digital solution delivery across Architecture, Engineering, or Operations.
* Proven track record leading solution or technology lifecycle management (concept to retirement).
* Experience applying frameworks such as TM Forum (eTOM/ODA) and ITIL 4.
* Strong delivery leadership in Agile/SAFe environments, combined with governance and risk management.
* Demonstrated success implementing Operational Readiness Reviews (ORR), observability, and support models.
* Excellent stakeholder management and ability to produce clear written artefacts for both technical and executive audiences.
Education
* Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field.
* Relevant certifications (e.g., ITIL 4, Agile/SAFe, TM Forum frameworks) desirable.