Job Title: Contract Support Location: Redhill Surrey Salary: £33,000 – £38,000 (basic) Hours: 40 hours/week | Monday–Friday, 8:00 AM – 5:00 PM Holiday: 20 days holiday + 8 bank holidays Role Overview We are seeking a proactive and detail-oriented Contract Support to join our growing team. You will be responsible for managing all aspects of service contracts and client relationships across our group portfolio. From scheduling maintenance visits to coordinating urgent repairs and ensuring high-quality client communication, your role is critical in delivering exceptional service experiences. Working closely with engineers, technical managers, and the wider operations team, you will act as the central point of contact for clients—ensuring all service activities are executed with accuracy, efficiency, and a strong customer-first mindset. Key Responsibilities Schedule all PPM (Planned Preventive Maintenance) visits in line with contractual obligations. Triage and assign incoming jobs based on urgency and SLA requirements. Respond to call-outs and coordinate timely engineer attendance. Oversee the full repair process: parts ordering, supplier coordination, and engineer allocation. Issue Risk Assessments and Method Statements (RAMS) and ensure timely submission to clients. Conduct quality control checks on engineer reports and submit them to clients by 10 AM the following day. Maintain ...