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NOC Technician (Previous Relevant Experience is Required), Gloucester
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Client:
Telent
Location:
Gloucester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation's networks connected and protected 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate and dispatch tickets to support and engineering teams, and other providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate with customers about incidents.
* Liaise with utility companies regarding power issues affecting the network.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills, able to liaise with people at all levels.
* Proficiency in Microsoft Office.
What we offer:
A career at Telent offers opportunities across sectors, roles, technologies, and clients, enabling you to develop and learn new skills while making an impact. We value diversity and foster an inclusive culture where everyone can thrive.
The additional benefits include:
* 34 days holiday (including public holidays) with buy/sell options, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, creating an environment where everyone feels they belong and can reach their potential. Our teams reflect the diverse communities we serve.
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