Company Description
We’re Grosvenor Casinos. Our venues sit at the heart of our communities, offering a safe space for people to play table games, have fun on our slots or relax with friends and enjoy our fabulous food, drink and entertainment.
We’re on an exciting journey of growth and it’s the ideal time to join us. More than ever, we’re investing in our Venues and our people to ensure we have the best entertainment offering and the best people in the right places.
Job Description
As a Player Protection Analyst, you'll use various techniques, to identify customer risk and create a rounded view of individual customer’s activity and background to support venues in making an informed decision in realtion to enhanced due diligence
You will be responsible for ensuring that all customers are analysed and assessed in relation to current legislative requirements under the Proceeds of Crime Act alongside adherence to responsible gaming guidelines and UK Gambling Commission regulations and guidelines.
Main Accountabilities and Responsibilities:
1. Support the Player Protection Team Leader in matters relating to safer gambling, affordability and anti-money laundering
2. Using various techniques to analyse individual customers activity, risk and background to support venues in player protection processes
3. Identify customers whose play/activity may give rise to concern that they have problem gambling issues
4. Identify customers who may be playing with illicit funds or engaged in money laundering
5. Use data and information to support identification of customers that may be of concern
6. Analyse 'at risk’ customers to ascertain their source of funding - extending to both digital and retail spend where appropriate
7. Liaise and consult with the Player Protection Team Leader regarding individual cases and higher risk customers
8. Make recommendations to the Player Protection Team Leader regarding account management for 'at risk’ customers
9. Consult and liaise with colleagues to ensure best practice across the team and with customers
10. Collaborate with digital and retail stakeholders and High-Value Customer team as required for high value or cross-channel customers
11. Prepare and produce high-quality reports and documentation as needed for the Customer Verification Manager and stakeholders
12. Keep up to date with relevant legislation and requirements within the gambling industry
Qualifications
13. Able to deliver high quality customer service
14. Able to identify risk and report accordingly
15. Experience of working in an ever changing and fast paced environment
16. Proficiency with Microsoft Office Suite
17. Analytical mindset with an aptitude for investigation
18. Accuracy and attention to detail
19. Self-motivated – driven to achieve results
20. Strong team player with a willingness to pick up new ideas and concepts
Additional Information
#LI-CS1 #LI-Hybrid