Store colleague

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. We're seeking motivated, energetic individuals to join our team in a customer-focused, target-driven retail environment. You'll need availability across 3-4 days per week, including Friday and weekends. Shifts run from early starts at 6:00 am to late finishes at 9:00 pm. Morning shifts will play a key role in setting the store up for success, including supporting deliveries and stock processing.

Key Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Ability to work shifts that may include evenings, weekends and some bank holidays.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

We welcome applications from all individuals regardless of background. We value, respect and celebrate difference, encouraging applicants to bring their authentic selves to create a better world for Pets, our Planet, and People.