Silverdale Family Practice are seeking to add a new Receptionist/Administrator to their team.
The post-holder will work in a team of reception and adminstaff within the practice. They will receive and assist patients and directthem to the appropriate service or healthcare professional in a courteous, efficient,and effective way. They will project a positive and friendly image to visitors,both in person and on the telephone.This post will include supporting the Senior Administrators at thepractice with clinical coding, scanning summarising, recalls, QoFadministration and transcribing letters.
Main duties of the job
* To have knowledge of practiceprocedures including SystmOne
* Work in accordance with written protocols andpolicies
* Filing post in medical records, sorting andfranking post
* Answering calls, booking appointments, anddealing with patient queries
* Read coding, summarising, QoF admin support,deductions
* To have a thorough knowledge of the repeatprescription procedures and issue accurately
* Receiving patients, consulting with members ofpractice team
* Be able to cover all reception position asnecessary
* Process patient changes of address, computerdata and medical records in line with good governance process e.g. Identitychecking
* Monitor waiting room and keep clean and tidy
* Scan, code and file all letters on to patientsnotes
* Registrations of new patient's computer dataentry and medical records
* Set up new starters
* Transcribing for GPs and other members of theMDT
* Have working knowledge of digital telephonesystems and provide an efficient message taking/passing on facility, screeningcallers appropriately
* Maintaining the utmost professionalism at alltimes with patients, staff and visitors
* Opening and closing of Practice, ensuringbuilding security and have thorough knowledge of doors/windows/alarm
* Provide cover on rota basis for extended hoursservices and colleague absences
* Any other tasks allocated by managers
* The above list is not exhaustive and subject to change based on theneeds of the business
About us
Silverdale Family Practice has a registered patient list size of over 6,400 patients. We are a single-site practice based in South Hetton.
The successful applicant will be joining a professional and friendly team committed to providing the best healthcare to our patients.
Job responsibilities
Confidentiality
In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately
In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.They may also have access to information relating to the practice as abusiness organisation. All suchinformation from any source is to be regarded as strictly confidential
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
You will need tosign our Confidentiality Agreement
Health & Safety
The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, the practice Health &Safety Manual, and the practice Infection Control policy and published procedures.This will include:
Using personalsecurity systems within the workplace according to practice guidelines
Identifying therisks involved in work activities and undertaking such activities in a way thatmanages those risks
Making effectiveuse of training to update knowledge and skills
Using appropriateinfection control procedures, maintaining work areas in a tidy and safe way andfree from hazards
Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised
Keeping own workareas and general / patient areas generally clean, assisting in the maintenanceof general standards of cleanliness consistent with the scope of the jobholders role
Undertakingperiodic infection control training (minimum annually)
Demonstrate dueregard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will supportthe equality, diversity and rights of patients, carers, and colleagues, to include:
Acting in a waythat recognizes the importance of peoples rights, interpreting them in a waythat is consistent with practice procedures and policies, and currentlegislation
Respecting theprivacy, dignity, needs and beliefs of patients, carers, and colleagues
Behaving in amanner which is welcoming to and of the individual, is non-judgemental andrespects their circumstances, feelings priorities and rights.
Being patient,professional and courteous to staff, patients and visitors
Personal/Professional Development
The post-holder willparticipate in any training programme implemented by the practice as part ofthis employment, including:
Participation inan annual appraisal, including taking responsibility for maintaining a recordof own personal and/or professional development
Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work
Completing allstatutory and mandatory training within deadlines
Quality
The post-holder will strive tomaintain quality within the practice, and will:
Alert other teammembers to issues of quality and risk
Assess ownperformance and take accountability for own actions, either directly or undersupervision
Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance
Work effectivelywith individuals in other agencies to meet patients needs
Effectivelymanage own time, workload, and resources
Communication
The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:
Communicateeffectively with other team members
Communicateeffectively with patients and carers
Recognisepeoples needs for alternative methods of communication and respond accordingly
Treat patients,staff and visitors with dignity and respect
Contribution to the Implementation of Services
The post-holder will
Adhere to practicepolicies, standards, and guidance
Discuss withother members of the team how the policies, standards and guidelines willaffect own work
Participate inaudit where appropriate
Person Specification
Qualifications
* GCSE Grades A-C in English and Maths
Experience
* Experience in primary care
* Experience of working in a GP practice
* Knowledge of SystmOne
* Read coding experience in primary care
* Strong organsation and administrative skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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