Job Title
Customer Care Support Associate
Company: Aegon N.V.
Location: Orton Longueville, United Kingdom
Contract: 12 Month Fixed Term Contract (Permanent not applicable in this posting)
Location note: Peterborough hybrid model requires office presence a minimum of 40% of time after training
Job Description
Customer Care Support Associate role where you\'ll help customers manage their financial wellbeing. You\'ll process customer requests, answer queries and collaborate with your team to resolve complex issues. Full training is provided via our Platform Academy. You may have the opportunity to pursue a professional qualification in financial administration or planning.
Salary: A competitive salary starting from £24,599 depending on experience.
Closing Date: 17 October 2025
Overview of the employer: We\'re Aegon, a company focused on pensions, savings and investments. We value collaboration, problem-solving, and helping customers with big life moments.
Responsibilities
* Process customer requests and answer queries
* Work with the team to solve complex issues
* Participate in training through the Platform Academy
* Develop knowledge in financial administration or planning via professional qualifications (optional progression)
What we\'ll look for
* Experience in customer service (contact centre, face-to-face, helpdesk, etc.)
* Good communication skills with attention to detail
* Ability to empathize with customers, take ownership, and adapt to meeting expectations
* Familiarity with Microsoft Office tools (Outlook, Teams, Word, Excel)
Putting the Customer First
We prioritise direct communication where possible to build stronger relationships and deliver excellent service.
What we\'ll look after you with
* Pay & Progression scheme to develop and grow; potential for increased reward with expertise
* 34 days leave per year (including bank holidays, pro-rated for part-time)
* Non-contributory pension (8%-12%); employer top-up if you contribute 7% of salary (up to an additional 13%)
* Wellbeing support: healthcare, dental, holiday trading, cycle to work scheme and gym memberships
* Life assurance, critical illness cover, enhanced parental leave, retail discounts, subsidised restaurant and online GP appointments
The legal bits
Right to work in the UK verification, and checks including credit and criminal record, plus satisfactory references if offered a role.
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.
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