Job Description
EUD Technician
Gloucester (travelling to sites in Gloucestershire 5 days per week)
6 Month Contract
Rate: £200 per day (Inside IR35)
Essential Skills: EUD device support experience, AD, Excgange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence)
This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You'll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies.
1. Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals.
2. Diagnose and resolve hardware and software issues across Windows and mobile platforms.
3. Manage device lifecycle activities including upgrades, replacements, and disposals.
4. Respond to and resolve incidents and service requests in line with SLAs.
5. Maintain accurate asset records and contribute to asset lifecycle planning.
6. Support and improve conferencing technologies (e.g., Teams Rooms, AV setups).
7. Collaborate with other ICT teams to ensure seamless service delivery.
8. Identify opportunities for service improvement and contribute to process enhancements.
9. Involvement in on-going projects