Location : South West London (Central Office is based in Mortlake 12 mins from Clapham Junction and 23 mins from Waterloo) Contract: Fixed Term Contract
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Job Type : Full time, 35 hours per week
Contract Type : Fixed Term until 31st March 2026
Salary : £30,870 per annum
Benefits : 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* Company pension contribution Life insurance (3 x salary) * Employee Assistance Programme (EAP) including 24/7 support helpline Interest-free Season Ticket Loans* Additional maternity pay and leave*Additional paternity pay* Additional sick pay* *available after probation period passed
Job Summary
You will work across both our SafeCall and Hertfordshire Missing Childrens Services, providing emotional and practical support to young people using virtual methods of communication. You will support young people who have been or who are at risk of missing and being exploited. You will provide a safe and confidential space for them to talk through their experiences and to disclose any harm and ongoing adverse experiences they have suffered. You will be a strong advocate for young people and families, working with them and other agencies to ensure they get the help they need to stay safe, and to reduce the risks of harm they face.
The Hertfordshire Missing Childrens Team operates on weekdays throughout Hertfordshire and is responsible for providing safeguarding, practical and emotional support, casework, advocacy and safety planning.
The dedicated SafeCall casework team is responsible for providing safeguarding, practical and emotional support, casework, advocacy, practical advice and emotional support nationally. The SafeCall team work collaboratively with the Helplines team who provide anonymous expert crisis support, safeguarding, safety planning, signposting and referrals out of hours capacity. These two teams ensure the full wraparound SafeCall service.
Key Accountabilities
Deliver supportive interventions to families, parents, carers, children, and young people who have been missing or experiencing involvement with gangs & county lines
To deliver national anonymous support via phone, email, SMS, and live chat, working collaboratively with the helpline team to offer a wraparound SafeCall service.
Deliver Return Home Discussions / 121 Session support for the returned missing / vulnerable young people / children within expeditious timescales
Speak up for children, young people, parents and carers who are at risk
Provide feedback to the referring agency (with consent) on the general progress of the intervention and any identifiable needs which could be better met.
Support children, young people, parents and carers through on-going support
Develop support plans for children, young people and their families/carer to work towards mutually agreed goals.
Support parents and carers to understand the service and the wider support available through the charity
Be sensitive to the distress parents and carers may be experiencing following a childs disappearance, which can sometimes be ongoing in relation to CCE.
About you
You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:
Experience
Significant experience working directly to support at risk young people and families in a social care, statutory or voluntary sector setting;
Significant experience of successfully advocating for young people and families to get the support they need from other agencies;
Experience of assessing needs, recognising risk and implementing safeguarding procedures to safeguard children, young people or vulnerable adults.
Abilities, Skills and Knowledge
Working (proven) knowledge of the following:
the particular risks faced by children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation
effective methods for safeguarding children and young people who are missing, associated with a gang, involved in county lines and experiencing child criminal exploitation
challenges related to the safeguarding of vulnerable children / young people
the risks and support needs of families who are affected by county lines, child criminal exploitation, gangs and missing
how statutory services respond to victims of county lines and child criminal exploitation and their families
Closing date: 23:59 on 26 October 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 30 October 2025
Start: ASAP
Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.
You may also have experience in the following: Social Worker, Advocacy, Childrens Services, County Lines Worker, Exploitation Worker, Exploitation Specialist, Helpline Worker, Case Worker, Young Persons Support Worker, etc.
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