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Vehicle Damage & Insurance Administrator, Poole
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Client:
U-Drive
Location:
Poole, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b6326db7d5d9
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
U-Drive are recruiting for an experienced and detail-oriented damage administrator with strong commercial awareness and working knowledge of the motor claims process to join a close-knit team focused on managing damage claims for our fleet of 4000 vehicles. This role would ideally suit someone from an insurance or motor claims management background. At U-Drive our emphasis is on quality and mitigating risk through attention to detail. This role is based at our Poole Head Office on a 40-hour week, Monday to Friday.
About the Role
Our Accident and Risk Management team are critical to the processing of incidents pertaining to self-drive hire and motor trade fleets.
Core Responsibilities
* Creating new claim records, instructing repairs, fielding calls and general administration
* Investigating incident circumstances and establishing liability
* Obtaining, reviewing and approving insurance documentation from self-insuring customers
* Ensuring damages are recharged in accordance with company and industry standards
* Updating MID records
* Handling of new customer loss and damage claims
* Liaising with workshops, external repair partners and outsourced resources to achieve a timely resolution, reduce “Vehicle Off Road” times and to ensure correct and accurate recharging to the customer
* Maintaining and updating existing claims assigned directly to you
* Liaising with customers, suppliers and colleagues in a professional manner
* Assisting all branches and departments with damage and loss queries or claims
* Escalate all disputes not resolved to facilitate a timely resolution
Requirements
About You
The ideal candidate will be a detail orientated and service-focused individual who is comfortable with changing priorities and a varied workload. Successful candidates should demonstrate the following skills and competencies:
* You will have a good understanding of risk and allocating fault, in a motor insurance capacity
* You will be a strong communication and customer service skills, both oral and written
* You will have exceptional attention to detail, understanding this is of paramount importance when assessing claims and collating all appropriate information
* You will be well-organised and able to appropriately prioritise your workload, working independently as well as take on team responsibilities where required
* You'll have a strong commercial understanding of risk and claims and how these may impact the business and our customers
* You will be comfortable with learning and using operating software and have good Microsoft office skills
Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.
What We Offer
* 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
* Training and development opportunities
* Discounts at 3,000+ stores
* Free eye tests
* On-site parking where available
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