Operations Manager
Location:
Midlands (Remote with travel, monthly visit to York HQ) Salary:
From £47,000 per year About Britsafe
For over 30 years, Britsafe has built a reputation for outstanding customer service. Our success comes from industry-leading people, processes, and technology. We’re looking for an
Operations Manager
who shares our commitment to excellence and goes the extra mile to ensure teams and sites set the industry standard. About the Role
This is a
multi-site role
overseeing security and cleaning services for a wide portfolio of blue-chip clients in financial services, distribution, and manufacturing across the Midlands. and further afield. You’ll be responsible for: Leadership & Service Delivery
– Ensuring high standards in manned security and cleaning, under SIA Approved Contractor Scheme standards.
Client & Team Management
– Building strong client relationships through site visits, meetings, and staff training.
Scheduling & Compliance
– Managing rostering (via Timegate), performance, motivation, and compliance.
Technology & Reporting
– Using advanced systems for reporting, payroll, and scheduling.
Above all, you’ll ensure the
retention and development of your client base. Requirements
Management experience in security and/or cleaning ( essential )
️ Front-line SIA Licence ( essential )
Strong leadership and communication skills
High IT literacy and confidence using advanced systems
Full UK driving licence and own car
Willingness to travel to York HQ at least once a month
️ Applicants without an SIA licence and management experience will not be considered. What We Offer
Competitive salary starting from
£47,000 per year
Opportunity to lead high-profile contracts with blue-chip clients
Support from a company that prioritises people, performance, and service excellence
Excellent communication skills, both written and verbal.
Ability to remain calm and make quick decisions in high-pressure situations.
Strong attention to detail and must be able to Multi task
Must have previous experience in Operational/Contract Management
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