Job Description
Facilities Manager (Hard FM)
Fully site based
Salary - Up to £55,000 plus £5k car allowance
As a Facilities Manager, you will lead the team responsible for building operations and maintenance while helping shape a workplace that is seamless, welcoming, and high-performing. You will play a central role in delivering an exceptional environment by balancing global standards with local needs, ensuring every space and interaction reflects a commitment to excellence.
This role calls for a leader who can manage facilities operations while also fostering a positive, engaging workplace culture.
What You’ll Do
Workplace Team Leadership & Program Adoption
* Lead, inspire, and develop the on-site facilities team, promoting a high-performance culture centered on service excellence and continuous improvement.
* Adapt global workplace programs to local requirements while maintaining brand and service consistency.
* Drive successful adoption of workplace initiatives across workplace experience teams, facilities and engineering, mailroom, housekeeping, and other service partners.
* Mentor and support team members through coaching, training, performance evaluations, and recruitment.
* Use data and feedback to improve service delivery and enhance employee engagement.
Operational Efficiency & Cost Management
* Manage operational budgets responsibly, identifying efficiencies that deliver high-quality facilities at competitive costs.
* Oversee procurement processes and vendor relationships to ensure strong value in services, supplies, and equipment.
* Develop and maintain preventive maintenance programs that ensure building systems operate at peak performance and longevity.
* Proactively identify and mitigate operational risks while ensuring regulatory compliance, safety, and business continuity.
* Coordinate and manage facility repairs, maintenance tasks, and minor improvement projects with technicians and third-party contractors.
* Conduct routine facility inspections and quality assurance checks in accordance with local, state, and federal regulations.
Workplace Experience & Stakeholder Relations
* Serve as the primary point of contact for employee inquiries and service requests, resolving issues efficiently to create a seamless workplace experience.
* Collect and analyze occupant feedback to continuously improve services and the overall workplace environment.
* Build strong relationships with local leadership and stakeholders, providing updates, insights, and operational guidance.
* Prepare clear and impactful reports that translate performance data into actionable improvements and measurable workplace outcomes.
What Success Looks Like
* Program Adoption: Workplace standards and initiatives are consistently and effectively implemented.
* Operational Efficiency: Daily operations run smoothly with minimal disruptions and proactive planning.
* Problem Resolution: Complex issues are identified early and resolved quickly and effectively.
* Engagement Impact: Measurable improvements in employee satisfaction related to the workplace environment.
* Relationship Strength: Strong, collaborative partnerships with stakeholders and service partners.
* Values in Action: Leadership that demonstrates respect, integrity, service, and excellence.
What You Bring
* Strategic Ownership: Ability to take initiative and maintain full accountability for the workplace environment.
* Problem-Solving Skills: Confidence in managing complex challenges and making sound, timely decisions.
* Service Mindset: Strong commitment to delivering a people-first workplace experience.
* Relationship Building: Proven ability to influence and collaborate with diverse stakeholders.
* Facilities Expertise: Solid knowledge of building systems, regulatory compliance, safety standards, and facility management best practices, including HVAC, plumbing, electrical, and life safety systems.
* Financial Acumen: Experience managing operating budgets, driving cost efficiencies, and overseeing procurement.
* Leadership Experience: Background in hiring, training, coaching, and performance management preferred.
* Communication Skills: Strong ability to lead discussions, set expectations, and motivate teams.
* Education & Certifications: Bachelor’s degree preferred with 3–5 years of relevant experience, or an equivalent combination of education and experience. Valid driver’s license required. Facilities management certifications (such as CFM or FMP) are a plus.