Product Specialist – Hardware Engineering * Location: Burgess Hill, UK (with occasional travel) * Department: Regional Customer Support Centre – Serum Work Area (SWA) * Supporting Regions: UK, Ireland, Denmark, Finland, Norway, Sweden * Are you ready to take your technical expertise to the next level and make a real difference in healthcare? We’re looking for a Product Specialist – Hardware Engineering to join our dynamic Serum Work Area team based in Burgess Hill. This is a fantastic opportunity for a seasoned Service Engineer or a technically skilled professional who thrives on solving complex challenges and delivering outstanding support to clients and colleagues across Northern Europe. The Role In this pivotal role, you’ll be the technical go-to expert, delivering remote support, troubleshooting, and training for advanced diagnostic systems used in laboratories and healthcare facilities. You’ll work closely with field service teams, sales managers, and international colleagues to ensure world-class service delivery across six countries. What You’ll Do * Provide remote hardware diagnostics and support for high-tech medical instruments. * Assist and advise field service engineers and internal teams across supported regions. * Collaborate with sales and support teams to enhance customer satisfaction. * Participate in product demonstrations and technical input...