As an Assistant Head Concierge, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day.
For this role, we are paying an hourly rate of £15.39.
Take a deep breath because you'll be stepping into a busy and exciting new role! Reporting to the Guest Relations Manager, you'll play a key part in supporting the creation of a destination Concierge desk, helping to enhance the overall guest experience and ensure our guests feel fully supported throughout their stay.
You'll be one of the first people to greet and welcome guests into our hotel, using your knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you'll be delivering first-class service while helping to shape and develop the Concierge offering.
Responsibilities
* Be yourself!
* Take all opportunities to exceed guests' expectations
* Support the development of a destination Concierge desk that promotes local experiences
* Have a genuine desire to support guests and colleagues in a fast-paced environment
* Be able to organise and prioritise multiple requests at any given time
* Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
Benefits / Perks
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
* Talent referral scheme
* Thank You Week: from ice cream trucks to yoga classes and lots in between!
* Wellbeing Calendar
* Ongoing job-related training programmes with clear paths for progression
We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why join us?
We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
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