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Airport customer service agent - roc delta

Rochester
Avature
Airport customer service agent
Posted: 25 July
Offer description

Unifi, with decades of experience in the aviation services industry, continues to innovate, adapt, and grow by leveraging its expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experiences in getting aircraft and passengers to their destinations safely.

We are seeking passionate individuals with integrity and empathy to join our growing team. No experience is required; paid training is provided for all new employees. Join us and see where the flight benefits can take you.


Job Summary:

Responsible for providing customer service to passengers, including arrivals, ticketing, check-in, boarding, baggage services, reservations, and handling inquiries or complaints.

Flight privileges are offered after 30 days for employees and eligible family members!

Weekly pay for hourly employees (specific to state, e.g., CA).

Full-time starts at 30 hours per week.

Paid time off for full-time employees.

Comprehensive medical, dental, and vision insurance for full-time employees.

401(k) plans available for all employees.

Exclusive discounts and wellness programs.


Job Duties:

* Assist passengers with a friendly welcome, including support for passengers with special needs such as unaccompanied minors, VIP passengers, and those requiring wheelchair assistance.
* Handle ticketing and check-in using computerized systems, including boarding, baggage service, reservations, and resolving related issues.
* Guide passengers through customs, immigration, and quarantine procedures.
* Assist ramp agents with wheelchairs, strollers, and gate-checked bags for loading and delivery.
* Push wheelchairs through airport areas.
* Adhere to all safety procedures and policies.
* Perform other duties as assigned within your skills and experience.


Qualifications:

* High school diploma or GED.
* At least 18 years old.
* Ability to obtain necessary airport, customs, or state credentials.


Physical Requirements:

Must be able to lift up to 70 lbs constantly, push, pull, walk, stand, reach above shoulders, stoop, squat, kneel, bend, reach out, grasp, climb, and crawl frequently.


Working Conditions:

Must be able to work rotating shifts, including nights, weekends, holidays, and overtime. Ability to work outdoors in various weather conditions is required.

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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