Arvato is a global 3PL service provider specialising in supply chain management and e-commerce, partnering with leading brands across industries such as Consumer Products, Tech, Healthcare, Automotive, and Publishing. By leveraging deep industry expertise and advanced technologies, Arvato designs and manages complex distribution and fulfillment networks tailored to clients’ needs. With over 20,000 employees across more than 100 locations worldwide, Arvato focuses on operational excellence, adaptability, and innovation to deliver high‑performing, scalable, and sustainable solutions. The company is committed to helping organizations create resilient supply chains that enhance customer experiences and strengthen market positions.
Location: Duel site role, Kegworth, Derby and Kings Norton, Birmingham
Salary: Dependent on Experience
Hours: 40 hours per week, Hybrid working
The Quality Manager is responsible for the day‑to‑day management of the Healthcare quality team and the Quality Management System (QMS). Understanding the Healthcare client’s quality needs and requirements to develop effective processes to ensure agreements are adhered to and ensure continuous improvement. Fostering a culture of compliance to ‘Good Distribution Practice’ (GDP), ISO 9001 and ISO 13485 to ensure product quality and patient safety.
Your Tasks:
* Leading and managing and team to achieve and exceed quality results and SLAs.
* Day‑to‑day management of the Healthcare Quality team and the Quality Management System (QMS).
* Compliance First – Prioritise full compliance with GDP and ISO requirements to ensure patient safety and product quality.
* Support the Head of QA with the development, management, and maintenance of all elements of the Quality Management System (QMS) within Arvato to ensure compliance with regulatory requirements, company’s internal quality policies and meet customer expectations. Non‑exhaustive list of QMS elements include Deviations and CAPA Management, Internal Audits, Change Control, Document control, Training, Audits, Temperature Management, Supplier Management, Quality Risk Management, Validation, Qualification & Calibration, Returns and Recalls, Pest Control etc.
* Act as a delegate for the "Responsible Person" / named on the WDA (H) licence as a deputy.
* Host audits for client and regulatory bodies with support from the Responsible Person.
* Support the training of colleagues within Healthcare by designing relevant training packs on quality topic workshops.
* Create a strong and effective working relationship with colleagues in all relevant operational and functional roles to ensure full commitment and support to client quality agendas.
* Raise quality and compliance awareness across operational and non‑operational teams and functions in line with GDP and ISO requirements.
* Ensure contractual KPIs are monitored, reviewed, and achieved on a monthly basis.
* Ensure the quality KPI data for the Healthcare Quality and compliance for client and Arvato business review meetings is completed and where applicable present these in the assigned meetings.
* Work with internal departments to collate information for the annual quality review and host the meeting with the Head of Quality.
* Advise and assist all operational and non‑operational departments (within their area of responsibilities) on quality standards and regulatory requirements and issues.
* Support business growth by advising and participating on healthcare projects from a quality and regulatory point of view.
* Ensure harmonisation of best (GDP/ISO) practices are rolled out across all Arvato UK Healthcare sites and business units in conjunction with the rest of the Quality Management team and middle and senior management.
* Review and agree quality/technical agreements with clients and suppliers, ensuring full compliance against these agreements.
* Build and maintain an excellent working relationship with their clients’ counterpart and peer groups, as well as with relevant regulatory and professional bodies.
* Support the Arvato global Quality programme, document control, audits and ensuring KPIs are tracked and monitored. Be a participant in global QA meetings and ensure global actions are tracked and completed on time.
Your profile:
The ideal candidate will have the ability and desire to lead and motivate a team and have knowledge of Warehouse Management Systems. They will thrive on working in a fast‑paced and pressurised environment, being reliable and punctual and having a flexible approach to work. You will be energetic and enthusiastic with a results‑driven, continuous approach. Excellent communication and customer engagement skills will be key as there will be regular interaction with the customer.
What we offer:
* 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
* A life assurance policy that pays out four times salary.
* Employee Assistance Programme that provides you with confidential support, information and advice.
* Employee Discount Scheme through Benefit Hub.
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