Reservations Assistant (1 Year Maternity Cover)
5 Hertford Street is a beautifully appointed private members' club owned and operated by entrepreneur Robin Birley, located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
We are currently looking for a Reservations Assistant to join our team.
Benefits for our Reservations Assistant include:
* 33 days holiday per year (including bank holidays)
* Discounted gym membership with Nuffield Health & Gymflex
* Birthday day off
* Monthly well-being days with our Chiropodist, Reflexologist, and Masseuse
* Private medical/dental insurance with Bupa
* Cycle to Work Scheme
* Employee Assistance Programme – Hospitality Action
* Free English Classes
* Access to a company doctor
* In-house industry training
* Sponsored social events
* Season ticket loans
* Retail discounts with Edenred
* Recommend a friend bonus of £1000
* Staff Accommodation (subject to availability)
* Nursery Workplace Scheme
* Free freshly prepared meals on duty
Responsibilities of the Reservations Assistant include:
* Answering the main club line and being the first point of contact for callers to the club.
* Transferring calls internally, taking messages, and passing them on to the relevant department/person.
* Taking reservations using SevenRooms, making cancellations, changes, and amendments.
Experience & Qualifications required:
* Experience working in a luxury hotel, restaurant, or private members' club is advantageous.
* Excellent phone manner and organisational skills.
* Knowledge of the SevenRooms booking system.
* Ability to multi-task, with excellent rapport-building and interpersonal skills.
* Good IT and admin knowledge.
Working hours:
* Based at our Head Office in Mayfair, with shifts on a rota basis between Monday and Saturday.
* Sundays always off.
* This is a maternity cover role, with the potential for a permanent opportunity.
The club is closed on Sundays, bank holidays, and throughout Christmas each year.
If you believe you have the experience and skills to join us as a Reservations Assistant at 5 Hertford Street, please apply by forwarding your up-to-date CV along with a covering letter to the link below.
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