Overview
Housing Officer role at Sanctuary Scotland, based in Glasgow. Salary £35,839 - £37,726 per year plus £600 car allowance. 37.5 hours per week.
An exciting opportunity has arisen for a Housing Officer to join our team in Glasgow. You will be responsible for ensuring that high quality housing management services are delivered to residents, with a focus on making a real difference to their lives. This role involves managing a range of situations and building key relationships with internal and external stakeholders, working professionally to resolve problems and improve services.
The Role Of Housing Officer Will Include
* Delivering a high-quality housing management service to tenants, partners and key stakeholders
* Ensuring arrears targets are met, and allocating void and new let properties
* Investigating and resolving anti-social behaviour cases
* Completing estate management weekly inspections
* Identifying shortfalls in service delivery and putting plans of resolution into place
* Managing the recruitment, performance and development of staff to ensure business needs are met
* Ensuring compliance with all legislative and regulatory requirements for all housing management activities
Skills And Experiences
* Proven experience of undertaking a similar role within housing
* Knowledge of relevant housing regulations and legislation
* Proven experience of delivering high quality tenancy services
* Excellent problem-solving skills with the ability to implement solutions
* Ability to build strong working relationships with internal and external customers
* Basic understanding of Microsoft Office packages
* SVQ3 in relevant area or equivalent qualification
* Travel is a requirement of the role; therefore a full valid driving licence is essential
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Employee discounts
* Wellbeing support and tools
* Employee recognition scheme
* Employee Networks supporting inclusion
* Salary: £35,839 per annum (rising to £37,726 per annum after 12 months, subject to satisfactory performance)
View the job profile on the Sanctuary careers site. For questions or to discuss adjustments, contact housing.recruitment@sanctuary.co.uk.
Closing Date: 14 September 2025. We encourage early applications.
Inclusion is a core value. Sanctuary is committed to being a diverse and inclusive employer and will make adjustments throughout the application process as required in line with Disability Confident status.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Online Audio and Video Media
We reserve the right to close or extend the closing date depending on application numbers.
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