Job Description
We have a brand new, exciting opportunity for a Resident Data Officer (12 month FTC) to join our team!
In this role, you will play a critical role in supporting the organisation's Annual Delivery Plan and Attitudes, Respects and Rights strategy. The postholder will be responsible for collecting, recording, and maintaining high-quality resident data to ensure the organisation meets regulatory requirements
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles offer options around home and office flexible working, along with a generous annual leave allowance and other benefits.
Please note this role is on a 12 month FTC.
Requirements
Outline of Key Responsibilities...
* Proactively contact residents using a variety of methods (including telephone, email and digital surveys) to collect resident data
* Speak confidently and sensitively with residents about personal and sensitive information, including protected characteristics, health considerations, language needs, and support requirements
* Build trust with residents, clearly explaining why data is being collected and how it will be used to improve services
* Apply an individualised service approach, adapting communication style to meet the needs of each resident
* Accurately input resident data into the organisation's housing management system and associated CRM platforms
* Ensure all data is recorded consistently, in line with data protection requirements and internal data quality standards
We are looking for someone who has...
* Computer literacy and ability to learn new IT systems
* Experience of working in a customer-facing role, speaking directly with customers or residents
* Experience of collecting, recording, and maintaining accurate data
* Understanding of the importance of confidentiality and handling personal and sensitive information appropriately
* Knowledge of delivering an individualised, person-centred service
Benefits
In return, we are offering...
* An annual salary of £ month FTC)
* We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
* Flexible working around a 37 hour week
* Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
* Pension - between 7% - 12% dependant on individual contribution
* Life assurance - a payment of X3 your salary.
* Annual Flu Jab - provided each winter to all employees.
* Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
* Competitive medical cashback plan
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.