Job Description
IT Helpdesk Support
Summer project
20th of April – 31 of July
Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project.
This person would need a mix of technical knowledge and the ability to communicate with users of all differently abilities who are remote working. This person needs to be very customer focussed and would need a calming and patient manner.
The Shifts
Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.
Weekday shift one - The earliest start would be 08 00 and the latest finish would be 15 30 (you will be required to work a shift within these hours)
Weekday shift two - The earliest start would be 13 30 and the latest finish would be 21 00 (you will be required to work a shift within these hours)
Weekend – The earliest start 09 00 and latest finish is 16 30
The successful candidate
•Excellent communication and note taking skills.
•A great technical knowledge and the ability to ask the right questions to diagnose issues.
•Great accuracy, patient and methodical.
•Great team player and the ability to remain calm under pressure.
•To show a methodical and accurate approach to gathering facts, evidence and make conclusions.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.