FOH Team Member
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Company Description
Just a short walk from Bedford town centre, The Gordon Arms can be found on the well-known and loved Castle Road, located in the heart of Bedford’s Castle Quarter. We love to be considered as a neighbourhood hangout which offers great beer, tasty food and great service.
Position
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front of House duties include:
* Taking responsibility for the customer journey, ensuring their experience is second to none
* Taking accurate orders and working closely with kitchen staff
* Ensuring payments and receipts are correct
* Confidently recommending menu and drinks offerings
* Observing service and standards and reporting any incidents or issues
* Being a supportive and proactive team member
Requirements
* Previous experience working front of house in a hospitality or customer facing environment
* Enthusiasm and passion for food and beer
* The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
* A result driven and ambitious individual keen to develop your career and grow with us
Other information
We will offer you a great package:
* 28 days holiday
* Company Pension scheme
* Retail and beer discounts
* Fun culture surrounded by a supportive team
* Free food when on shift
* Refer a friend Bonus
* Employee Assistance programme
* Benefits portal
* 30% dining discount of all managed houses
* Great working environment and great prospects!
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