Join ProCook as a Sales Advisor at our Ashford store!
At ProCook, we believe great cooking starts with the right tools and great people. We are looking for a confident, customer‑centric Sales Advisor who enjoys engaging with customers, learning about high‑quality products, and influencing buying decisions through excellent service and product knowledge.
This is a customer‑facing sales role with clear performance expectations, structured training, and the opportunity to earn bonuses based on targets.
Your Role
As a Sales Advisor, you will play a vital role in creating an inviting shopping environment, ensuring that every customer leaves with the perfect product that fits their culinary style. You will be the friendly face of ProCook, helping customers with product selection, answering queries, and providing unparalleled service.
Come and join our friendly team in our Ashford store, this is a permanent part‑time role for 16 hours per week. This contract is likely to be split across 4 days primarily Wednesday, Thursday, Friday and Sunday.
Key Responsibilities
* Welcome and engage customers with confidence and enthusiasm
* Share your product knowledge to inspire and guide informed buying decisions
* Demonstrate products and communicate offers in a way that builds trust and adds value
* Achieve and exceed sales goals through quality customer interactions
* Maintain an appealing store environment and support visual merchandising
* Process transactions accurately and professionally
* Learn and develop through structured training and ongoing coaching
Qualities & Qualifications
* Are confident, articulate, and comfortable talking with customers
* Have worked in a customer‑facing sales role
* Enjoy learning about products and sharing that knowledge
* Have strong communication and interpersonal skills
* Have retail or customer service experience
* Are comfortable working to clear performance expectations and sales targets
* Can work flexibly including weekends and peak times based on a rota
Benefits
* Salary is £13.45 per hour – we are a Real Living Wage employer
* A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69)
* Bonus based on sales targets
* Structured training to build product and sales skills
* Be part of a fast‑growing company
* Enhanced Maternity, Paternity and Adoption Leave
* Generous colleague discount – 40% + 5 friends and family discount cards of 30%
* 2 x Annual paid volunteering days
* Employee Assistance Programme
* Friends and Family Referral Scheme
* Pension Scheme
* Annual leave is 6.6 weeks per holiday year, including Bank Holidays. You will benefit from additional holiday days on your 3rd, 4th, 5th and 10th year of service, to a maximum of 30 days (pro‑rata for part‑time colleagues)
Equal‑Opportunity Employer
ProCook is an equal‑opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We are committed to making our recruitment process as inclusive and accessible as possible.
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