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Client: Experis UK
Location: Job Category: Other
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EU work permit required: Yes
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Job Views: 3
Posted: 10.06.2025
Expiry Date: 25.07.2025
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Job Description: Location: Remote
Employment Type: Full-Time
Experience Level: Senior / SME (5+ Years)
18 Months contract
Up to £70k + benefits
100% remote
Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?
We are looking for a Support Engineer – Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.
? What You’ll Do:
Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
Collaborate with engineering and escalation teams to deliver top-tier support.
Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
Drive knowledge-sharing, process improvement, and technical mentorship within the team.
Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.
? What You’ll Bring:
5+ years in technical support or enterprise identity solutions roles.
Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS .
Strong knowledge of:
B2B/B2C collaboration and federation models
Active Directory, DNS, DHCP, and Group Policies
Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).
Preferred Extras:
Experience with PIM, SaaS provisioning, or identity protection tools.
Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana .
Diagnostic troubleshooting using HTTP/network trace tools.
Essential Technical Skills - A good understanding of two or more of the following technologies:
• Entra Collaboration Solutions (B2B, B2C)
• Identity Models: Managed (PHS/PTA) vs Federated
• Hybrid Identity Solutions
• Microsoft 365 Identity and Access Management
Preferred Technical Experience: Competencies and experience with some of the below technologies:
• Active Directory Federation Services (ADFS) or third-party federation
• Privileged Identity Management (PIM)
• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).
• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.
• Diagnostic tools (Netmon, Wireshark, Fiddler)
• Troubleshooting skills in Http and basic Networking traces analysis.
Additional Technologies (Nice to Have)
• Windows Server and Client OS
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Language Requirements
• Fluent in English (reading, writing, speaking)
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Experience
• 5+ years in customer-facing technical support roles
• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
• Familiarity with system administration, PKI, DNS, virtualization, and networking
• Strong problem-solving, communication, and collaboration skills
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