About the Role
GAP Pump & Power Services Division provides advice, servicing, maintenance and repair for generators, dewatering and sewerage pump applications. The Hire & Sales Coordinator (HSC) is the first point of contact at our depots, driving business success through strong customer relationships, understanding hire needs and ensuring we can meet them. This fast‑paced role offers a platform to grow and progress within GAP Group.
Responsibilities
* Process hire desk administration, including customer and supplier queries
* Manage a variety of small and national account orders
* Maintain sufficient stock levels to meet customer demand and maximise sales opportunities
* Interact with sales and workshop teams to deliver bespoke pump solutions to customers
* Resolve customer complaints and supplier issues efficiently
About You
Successful applicants should demonstrate the following:
* Previous experience in a high‑volume hire desk role is desirable; full training will be provided
* Excellent customer service skills
* Effective communicator with strong organisational skills and attention to detail
* Proficient IT skills, including working knowledge of MS Office (Outlook, Excel)
* Strong team player with ability to work to own initiative
* Are passionate about customer service and eager to learn; hire background is a plus
About Us
GAP Hire Solutions operates 10 divisions offering hire of equipment throughout the UK. We support employee development with a Learning & Development team, promote internally, and offer benefits such as staff social fund and loyalty holidays.
Benefits
* Competitive salary and bonus scheme
* Up to 25 days annual leave plus bank holidays (option to purchase up to 5 additional days)
* Contributory Pension Scheme
* Life Assurance
* Employee Welfare Fund (company‑funded social events)
* Cycle to Work Scheme
* Health & Wellness (Well‑being Hub, Employee Assistance Helpline, Annual Flu Jab)
Equal Opportunity
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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