£51,149 per year (plus car allowance)Hybrid - Bedfordshire, MiltonKeynesand Peterborough36.25 hours Monday Friday 9am 5.15pm Permanent, Full TimeAtAmplius, our purpose is to create safe, happy homes and thriving communities. As our Extra Care Operations Manager,youlllead the day-to-day running of Independent Living and Extra Care Services, ensuring financial resilience while delivering exceptional, resident-focused care that truly reflects best practice and our values.Snapshot of your role
* Linemanagecolleagues, including Managers, Partnership Coordinators, Handypersons, and Admin Assistants.
* Lead the team to deliver quality, service outcomes, and performance standards required by the organisation and contracts.
* Ensure high-quality colleagues are recruited and manage performance, setting clearobjectivesand addressingpoor performance.
* Investigate disciplinary issues and complaints, completing reports asrequired.
* Monitor building compliance, voids, rent arrears, and low-level anti-social behaviour, managing issues effectively and escalating when needed.
* Build positive relationships with Local Authorities, key stakeholders, and external partners; contribute to contract management with other service providers.
* Be present in Extra Care Schemes, support operational management, and play an active role within the wider Independent Living Leadership Team.
Whatwerelooking for
* Relevant housing or support qualification (or equivalent experience) with willingness to undertake CIH qualification; knowledge and experience of Independent Living Services.
* Experience in housing management, safeguarding, risk assessment, and using legislation to manage services safely and effectively.
* Strong leadership and team management skills, able to motivate a dispersed team, address performance, and nurturehigh standards.
* Financially astute, able to manage budgets,identifyefficiencies, andmaintainhigh-quality services while exploring new funding opportunities.
* Excellent communication skills, able to convey information clearly to staff, customers, stakeholders, and commissioners; confident presenting reports and using data analytics.
* Proficient with MS Office, Teams, SharePoint, OneDrive, and service-specific IT systems; able to manage multiple tasks and implement change effectively.
* Customer-centred, empathetic, innovative, flexible, and resilient, with integrity, problem-solving ability, attention to detail, and the ability to build trust and ensure confidentiality.
A full UK driving license is essential for this role.DBS clearance isrequiredfor this role.Please read the attached Job Description before applying so you get the full scope of the role.Important -We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence.Closing: 24 FebruaryPhone screening: 2 MarchInterviews: 5 March
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