Housing Officer
Local Authority - East Midlands (City-Based)
A large local authority based in the East Midlands is seeking an experienced and customer-focused Housing Officer to join a busy and well-established housing service.
This is a varied, office-based role providing high-quality housing advice, tenancy and estate management support to tenants, leaseholders and applicants. The post plays a key role in helping residents access and sustain safe, decent and affordable homes, ensuring services are delivered in line with legislation, policy and best practice.
Please note: This is not a Housing Patch Manager role.
There is no site-based or community patch management involved.
The role is focused on administrative duties and direct customer contact .
Assignment Details
Contract Length: Initial 10-month assignment
Pay Rate: £17.99 per hour (Umbrella)
Hours: 37 hours per week
Working Pattern:
Office-based role with a minimum of three days per week in the office
Up to two days per week working from home
Mandatory office attendance on Mondays and Wednesdays
The Role
Reporting to the Area Housing Manager, the Housing Officer will deliver a wide range of housing management and administrative functions. The role requires a strong understanding of social housing processes, excellent customer service skills and the ability to manage complex administrative workloads accurately and efficiently.
Key Responsibilities
Deliver high-quality housing, tenancy and estate management services in line with statutory requirements and local authority policies.
Provide housing advice and support in relation to lettings, allocations, mutual exchanges and tenancy changes.
Process tenancy amendments in accordance with legislation, including tenancy terminations, successions and key movements, with specific responsibility for the first stage of the void process .
Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services.
Assist with garage management, including applications, waiting lists, allocations and the administrative coordination of site visits.
Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically.
Liaise with internal teams and external partners to resolve customer issues effectively.
Manage keys for empty properties and garages, ensuring appropriate security arrangements are in place.
Deliver comprehensive administrative support, including reports, invoices, payments and the maintenance of accurate records.
Promote digital access, self-service options and tenant involvement initiatives.
Skills, Knowledge & Experience
Experience, or a strong interest, in housing services and customer support.
A solid understanding of social housing, including tenancy management and relevant legislation.
Proven administrative experience with the ability to manage high volumes of work accurately and efficiently.
Experience processing tenancy amendments in line with legislation, including endings, successions and key movements, particularly at the early stages of the void process.
Experience using the NEC Housing Management System .
Willingness to work primarily from the office due to the customer-facing nature of the role.
Strong communication, organisation and problem-solving skills.
Ability to work calmly under pressure and manage competing priorities.
A proactive, accurate and customer-focused approach.
Apply today for a confidential discussion.
Linsco is acting as an Employment Business in relation to this vacancy.
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