Service Desk Analyst
Location: Rushmere
Department: IT ¦ Pilgrim's Europe
We're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.
What You'll Do
Provide first-class IT support across incidents and service requests
Manage and prioritise tickets within agreed SLAs
Resolve issues at first point of contact wherever possible
Support major incidents and VIP requests
Maintain accurate ticket updates, categorisation and ownership
Contribute to service improvements and knowledgebase content
Work closely with wider IT teams to ensure seamless support
What You'll Bring
Strong customer service and communication skills
Experience in an IT or technical support environment
Calm, professional approach in fast-paced situations
Analytical mindset with strong problem-solving skills
A flexible, positive team-player attitude
IT qualifications or ITIL experience (desirable)
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