The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent needs within a seamless integrated system. The team also manages customer needs by maintaining standardised processes across all services, including:
1. Managing the booking, cancellation, and re-scheduling of appointments for Provide services.
2. Managing referrals into Provide services.
3. Ensuring adherence to the 'Referral to Treatment' procedure for a seamless flow of information between Provide services and customers.
4. Providing advice and signposting customers to other appropriate services.
5. Dealing with ad hoc patient queries, basic triaging of non-clinical patient needs, and accessing and checking patient and service records.
This is not an exhaustive list. Duties include handling the first point of contact and non-clinical queries, providing routine information orally, in writing, or electronically via telephone (internal and external) to patients, employees, managers, and possibly the public.
Provide is a Community Interest Company (social enterprise) delivering a broad range of health and social care services in the community. We are committed to safety, responsiveness, and high quality. Owned by employees, profits are reinvested into the community or services.
Our work locations include community hospitals, clinics, schools, nursing homes, primary care settings, and people's homes, offering over 40 services across Essex, Dorset, East Anglia, and North of England. We are a highly respected, award-winning health and social care provider. We expect staff to uphold our values: Vision: Transforming Lives; Values: Care, Innovation, Compassion; Mission: An employee-owned social enterprise growing in influence, transforming lives through care, education, and treatment.
We are an equal opportunity employer committed to diversity and inclusion, with active LGBT+ and Ethnic Minority Networks.
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