Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a French Speaking Customer Service Agent located in Warrington,UK. What a typical day looks like: Communicating with original electronic manufacturer providers, both over emails and calls Ensure all calls are answered promptly, emails are answered within 4 hours Manage any quotes relating to billable repairs as well as indicative quotes and ensure they are processed in a timely manner, efficiently Ensure any requests from repair engineers are processed within 4 working hours on receipt of notification; Liaise with repair engineers to proactively communicate with customer delays, ensure customers are updated Ensure any requests from Call Centers are actioned in a timely manner and updated in Flex systems Liaise as necessary with Flex couriers to achieve targets, investigate missing/delayed deliveries, request proof of delivery Maintain ownership of issues and ensure if something is promised, it happens Build positive relationships with team members and contribute to a dynamic and motivated atmosphere The experience we're looking to add to our team: GCSE qualification or equivalent Fluent English & advanced language skills in French (preferably native speaker) Experience in working in a Customer Care role or similar fast-paced environment using written and verbal communication methods Strong initiative and passion for continuous improvements, thinking outside the box Excellent organizational skills - ability to prioritize and remain calm is important Excellent customer service skills and being able to handle difficult conversations Must be computer literate and have good keyboard accuracy with good Microsoft Office knowledge particularly Excel Eligible to work in the UK What you'll receive for the great work you provide: Continuous training tailored to your role and skill set 33 days holidays inclusive of bank holidays per annum and holiday purchase scheme Pension and life assurance scheme Funding, Education, Study and Training scheme - employees can apply for £250 every 12 months which aids their development such as gym membership, language classes Flexible working hours Hybrid working (2 days in the office, 3 days WFH) Great team and work environment, a truly international workplace Supportive and flexible culture Challenging assignments Charity of the year and volunteering opportunities in the local community Employee Assistance Program Place of work : Warrington, UK Please note that our recruitment team is based in Hungary and therefore you may be called by an international number. (36) Please also be aware that there are currently no direct public transport links to site so possessing your own transport is required. BB97 Job Category Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibilityflex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).